Shipping

Q: Do you deliver to a PO box address?
A: 
No, sorry; we can deliver to residential or company addresses only due to logistics reasons, also effort to prevent delivery disputes.

Q: Do you ship overseas?
A: Depends on the receiving countries. We specified on each product page for the availability.

Q: How long will it take to get my order?
A: It depends on where you are and the season. During the normal circumstances we estimate to US and Canada for 5 - 16 days, Australia and New Zealand for 7 - 19 days, Europe for 9 - 17 days, Latin America for 10 - 25 days, Africa 10 - 25 days, and other countries for 14 - 30 days.
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list:  Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe. The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time. Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.

Q: What shipping carriers do you use?
A: We work with all major carriers and local courier partners. We choose the fastest and most accessible carrier at the time of shipping.

Q: Do you supply tracking number with my order?
A: Of course. Once your order is processed, we will send you a tracking number. Please head over to our Tracking page and fill in the tracking number or your email + order number to see where your order is at.

Q: I ordered multi-items. Will all come at once?
A: When you order multiple items at a time, our warehouse may be shipped separately so they get to you faster. Due to warehouse locations and product availabilities, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers. If you want to receive all items together, please let us know, so that we can organize the shipment accordingly.
We are here to help you in any way we can. Please feel free to contact us. We're available 24/7 at goldstar@cluie.com

Product

Q: Where can I find size & fit advice?
A: Please see the 'Size Guide' on the Size section of each product page. One size only item has the clear size note as the last bullet point of the Highlights on Description. We also provide the model measurements to help your size decision.
Please keep in mind; the actual size can differ up to 1 inch. If in doubt, please contact us at goldstar@cluie.com

Q: Can I return my product?
A: We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us at goldstar@cluie.com directly and we’ll take you through the process.
Please also check our return policy.

Q: Can I get my product personalized?
A: It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Order

Q: Can I place an order over the phone?
A: While we are more than happy to help you in choosing your product, we recommend “Online Order” to our customers as it is safer method than phone order in both handling the payments and confirming the shipping address. Of course, our Goldstar customer service team can gladly support you for your order process should you need an assistance.

Q: I have a discount code. How can I use it?
A: Please hold it until the checkout process as the discount code will be asked to add while you are going through the payment process.

Q: Can I pay with my country's currency?
A: Yes, the currency conversion will be handled by your bank. When you are paying in local currency, they will convert your country's currency to USD for you.

Q: I ordered. What's next?
A: Thank you for your order. After payment has been processed, an order confirmation will be sent to the email you entered at the time of checkout. Then your order will begin to be processed.
*N.B. If you haven't received the confirmation email within 30 minutes of ordering, please contact us at goldstar@cluie.com, so we can right wrong immediately if there is an issue.

Q: What is the processing time?
A: The time our warehouse takes to process your order; confirm your order, find the product, quality checking, packaging, booking the currier, and obtain the tracking number, etc. These order processing time might take up to 1- 4 business days.
I.E. If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.

Q: Can I cancel or make changes to my order?
A: Please contact us at goldstar@cluie.com within 12 hours of placing the order to cancel or change your order. Please note that any request received after 12 hours period will no longer be accepted as changes to orders cannot be made once processed. Of course, We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee.

Contact i.cluie

Q: Any question?
A: Call us, Text us, Email us!
We are here to help you in any way we can.
We're available 24/7 at goldstar@cluie.com
Phone/chat 2pm - 11pm Pacific time

Q: Who are i.cluie?
A: We are real humans, proud to be a woman, try kind to others, and love contributing to the society where we can. Please check us at our About Us page.